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Customer Service & Sales

University of Derby perspective on teaching customer-service skills—service language, behaviour and training in UK contexts.

Best for learners who need English for a subject area, profession, or workplace role. Browse freely. Login is only needed for selected later-stage lesson activities.
Recommended topics

Best places to begin in Customer Service & Sales

Use these topics as your first steps before exploring the full list in the left-hand navigation.

Discovery & needs analysis

Overview for Discovery & needs analysis.

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Objection handling & negotiation

Overview for Objection handling & negotiation.

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Demos & pitches

Overview for Demos & pitches.

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Email/chat scripts & tone

Overview for Email/chat scripts & tone.

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After-sales support & retention

Overview for After-sales support & retention.

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